Here are some quick fixes that may help resolve the any issues:
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Browser Preferences
- Switch to a Different Browser, certain browsers, like Safari or Microsoft Edge, may have stricter privacy settings that interfere with video functionality.
- We recommend using Google Chrome for the best experience.
- Use a desktop or laptop computer if possible.
- Ensure all the most recent system updates are installed on your device.
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Check Permissions
- When you load the page, make sure to grant permission for both video and audio when prompted.
- When you load the page, make sure to grant permission for both video and audio when prompted.
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Use a Different Device
- If the problem persists, try switching devices. For example, if you’re on a laptop, try using your phone, or vice versa.
- If the problem persists, try switching devices. For example, if you’re on a laptop, try using your phone, or vice versa.
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Link expired
- Get in touch with your local hub to and they can reactivate your link. Submit request here!
Guidance to recording a Video Assessment can be found here.
If you still require support: submit a query here!