Querying the pay you have received. Please check the below questions before submitting a pay query.
1. Is the shift you are missing after the cut off point? Our cut off is the 25th of every month, if you work a shift after this date, you will not be paid until the next pay day.
2. Have you checked your payslip? Have you had any deductions? This may be where you are missing pay from rather than a shift.
3. Is the shift listed in your income section within Ubeya? If so, you will have been paid for this. If not, contact us via the form and we can look into it for you.
4. Did you definitely sign in and out for this shift? Do you have evidence you can send us relating to this shift so we can resolve your query quickly?
If you checked yes to all the above and still believe there is an issue, please 'submit a form' and will investigate this for you.