We’re sorry to hear you’re experiencing issues! Here are some quick fixes that may help resolve the problem:
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Switch to a Different Browser
- Certain browsers, like Safari or Microsoft Edge, may have stricter privacy settings that interfere with video functionality.
- We recommend using Google Chrome for the best experience.
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Check Permissions
- When you load the page, make sure to grant permission for both video and audio when prompted.
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Record a Shorter Video
- If the issue is related to file size, try keeping your responses to around 30 seconds.
- You can use the option to record two videos to ensure you provide all necessary details.
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Use a Different Device
- If the problem persists, try switching devices. For example, if you’re on a laptop, try using your phone, or vice versa.
If none of these solutions work, please reach out to us directly, and we’ll contact our provider to investigate the issue further.
We’re here to help, and we appreciate your patience!